VALERIE SPIVEY · HEALTHCARE CX CONSULTANT
Precision. Performance. Platinum Results.
Strategic consulting for healthcare organizations ready to transform their customer experience, optimize support operations, and unlock sustainable growth.
Is your healthcare support operation built to scale?
A 10-question diagnostic for Directors, VPs, and operators preparing for the next stage — funding round, audit, M&A, or board-ready CX roadmap.
- Score your operation across 5 critical dimensions
- Map your total to one of four operational tiers
- See the highest-leverage next move for your situation
Our Services
01.
CX Transformation Assessment
Comprehensive diagnostic of your CX ecosystem with a prioritized transformation roadmap.
02.
Fractional Director of Customer Support
Senior CX leadership on a flexible retainer — without the cost of a full-time hire.
03.
Contact Center Optimization
Data-driven redesign of your contact center operations, KPIs, and quality frameworks.
04.
Healthcare Technology Integration
Strategic advisory for implementing AI and CX technologies in healthcare environments.
05.
PE-Backed Portfolio Support
Rapid operational maturity for PE-backed healthcare companies from diligence through value creation.
06.
Voice of Customer Leadership
Structured VoC programs that turn patient feedback into actionable business intelligence
How I Work
A proven 4-step methodology that turns CX strategy into measurable results — engagement-tested across healthcare SaaS, medical devices, and PE-backed portfolio companies.
Deep diagnostic of your CX operations, support metrics, and customer journey. We identify what is actually happening — not what people think is happening.
Pinpoint the highest-leverage opportunities and quantify the business impact. Every recommendation tied to measurable outcomes — escalation rates, AHT, CSAT, cost per contact.
Build a prioritized roadmap with clear success criteria, owners, and timelines. You get a board-ready plan, not a slide deck of generic best practices.
Hands-on execution with weekly progress reviews. From quick wins in week one to systemic transformation over a quarter — measured, documented, defended.
ABOUT VALERIE
I'm Valerie Spivey.
I Transform Healthcare CX Contact Center Optimization.
Founder of Platinum Solutions Associates, LLC and former Director of Customer Support at a leading medical devices company. With 15+ years of healthcare operations leadership — including senior leadership in pharmacy technology and as founder of Care Assist, Inc. — I bring executive-level CX strategy to organizations ready to transform.
Healthcare organizations deserve CX leadership that understands the complexity of regulated environments — and delivers results that move the business forward.
— Valerie Spivey, Founder & Principal Consultant
Testimonials
What Clients Are Saying
VP of Contact Center Optimization / healthcare SaaS Platform
Chief Executive Officer / PE-Backed Medical Device Company
Director of Customer Experience / Pharmacy Technology Company
Chief Operating Officer / Multi-Site Home Health Organization